Escalation · WORKFLOW

Turn a customer signal into engineering action

A ticket becomes a source-backed engineering brief. Search GitHub, prepare the evidence, review the escalation, then coordinate Linear and Slack.

8 stepsticket event triggerAI decision

01 / HOW IT WORKS

See the path before you use it.

TRIGGERCustomer reports a problem

OPERATIONFind related GitHub issues

AGENTBuild the engineering brief

CONDITIONEngineering review needed?

APPROVALApprove engineering handoff

OPERATIONCreate the Linear issue

OPERATIONBring the team into Slack

And 1 more steps in the editable workflow.

02 / BEFORE YOU PUBLISH

What it needs from you.

Choose GitHub, Linear and Slack accounts, replace the example repository, team and channel, then apply the agent and Decision Engine setup. Search results can lag and do not prove an issue is new. This is an unpublished draft.

Opens as an unpublished draft Your credentials stay in your workspace Connect github in your workspace Connect linear in your workspace Connect slack in your workspace